Descrição da Função

Exciting Opportunity Alert!

Are you ready to spice up your career with a new opportunity? We're on the lookout for an experienced Customer Service and Sales/Retention Team Leader, with sales superpowers and a flawless command of German and English to join our fantastic team.


Daily tasks
- Management, support, organization and further development of the assigned team;
- Management of approximately 10 to 20 employees;
- Constant monitoring of team performance and achievement of annual objectives;
- Regular coaching / feedback of individual team members (motivation training) and guarantee of employee process know-how;
- Discussions on performance and objectives with each employee;
- Guarantee quality and quantity standards within the team;
- HR Responsibilities time and Absence management, involvement in recruiting process.

Requirements
Fluent German and English (mandatory).
At least 1 year of experience in team management and in a call center(mandatory)
A strong service mentality and customer orientation Sales oriented
Excellent knowledge of PC- / MS-Office
Great motivation and determination
Strong initiative and implementation
Enthusiasm, team player and positive mindset



What we offer you
Direct and permanent contract with the client.
Base salary Meal Allowance
Language Bonus
Performance bonus
Attendance bonus
Flex-ben
Training with a fixed performance bonus
All equipment given
Health insurance with the 4th month of contract
Hybrid or 100% remote!!!

Schedule Monday to Friday (Rotative 8H shifts, between 7am to 6pm)
Entry date immediate!